We analyzed 12,000 comments from our platform and this is what we found.

Ryan Whitham
5
minutes to read

Throughout the review process, a document will receive feedback from a number of stakeholders.

For the Medical Legal Regulatory process to be completed, the review team must be satisfied with the final edited content. This is accomplished by the reviewers providing feedback in the form of comments.

We analyzed  the different types of feedback provided by reviewers to gain better insight into how Papercurve is utilized. To achieve this, we performed a keyword search of our comments to help us categorize comments while respecting clients’ privacy. For example, comments containing the words “delete” or “remove” we know that the intent of the comment was to have a portion of content removed. 

Our analysis found ten categories of comments. They are:

Different types of feedback in percentages

Change (39.19%)

The most frequent feedback are comments that require changes within a document. A majority of these comments are grammatical edits and changes in sentence structure, followed by changes to wording or expression.

Notify (17.7%)

The second most common comments inform reviewers of changes that have been made or will be made after a round of review.

Question (15.7%)

Questions and inquiries are also prevalent. They most often seek clarification in content or the content writer is looking for suggestions.

Delete (7%)

In comparison to comments that request edits and changes, delete is far less common. Content is less likely to be deleted compared to rephrased or reworded.

Format (4.6%)

Formatting feedback includes resizing words, paragraph alignment, and font type.

Technical (1.7%)

Content feedback that highlights scientific inaccuracies and offers context is less common compared to requests for changes or asking for clarification.

Agreement (1.6%)

There are comments that agree with other feedback, most likely to prevent the repetition of similar comments that request the same edits.

Move (1.27%)

Some comments request the movement of paragraphs or images to different sections of the document for better flow or consistency.

Confirm (0.9%)

Occasionally, there are requests for confirmation from specific reviewers to ensure that consensus is reached with desired edits.

Previously Reviewed (0.4%)

In rare cases, there are comments made to previously approved content and excerpts that cannot be changed. Therefore, the feedback cannot be accepted.

 

Comments are a major component of the Medical Legal Regulatory process and they take a variety of different forms. It is perhaps not surprising that the most common feedback involves requests for changes, but it is interesting to note that a large portion of them are notifications of changes. Were there any data that surprised you? Or you can read more about the MLR process with our checklist!